24 Hour Faults and Emergencies: 1300 650 425 or 13WATER (1392837)
Customer Services Account Enquiries: 1300 650 422
Reception: 03 9218 5400
Water Restrictions Hotline: 1300 653 126
Mobile Phone and Interstate Callers: 03 9218 5400
General Facsimile: 03 9218 5444
Showerhead exchange program: 03 9218 5544 (please note email registration is not available. Click here for further information.)
Freedom of Information requests: click here.
Email: mail@westernwater.com.au
Mailing Address:
PO Box 2371
Sunbury DC, 3429
Visit us at:
36 Macedon Street
Sunbury, Victoria 3429
Hours of Operation:
Telephone Customer Service: 7:00am-7:00pm
Reception: 8:15am-5:00pm
ABN: 67 433 835 375