Western Water's Customer Service Charter has been developed in consultation with our customers and according to the Customer Service Code issued by the Essential Services Commission (ESC). Our Customer Service Charter outlines our commitment to and standards of customer service.
The Charter outlines the following areas:
- Connection and Service Provision
- Charges
- Complaints and Disputes
- Billing
- Payments
- Collection
- Actions for Non-Payment
- Quality of Supply
- Reliability of Supply
- Disconnection
- Meters
- Works and Maintenance
- Information.
Click here to view a full copy of the Customer Service Charter.
Or click here to view a summary of the Customer Service Charter.