Brochures
Your Water
Your Water.pdf
Customer Service Charter:
Customer Service Charter
Privacy Policy:
Privacy Policy.pdf
Water Wise Program:
Water Wise brochure.pdf
Environment Policy:
Environment Policy.pdf
Hardship Policy:
Financial Hardship.pdf
Bushfires and your water supply:
Water supply during a fire.pdf
Waterwise Gardening:
How to Identify Water Efficient Plants at a Glance.pdf
Saving Water and Money with Your Existing Lawn.pdf
Successful Pot Plants Using Less Water.pdf
Water Efficient Shrubs.pdf
WaterWise Watering and Irrigation Systems.pdf
You Can Have Beautiful Flowers And Still Conserve Water.pdf
Your Water Supply - Lancefield
Parks charge
Frequently asked questions about the Parks Charge.
Your water supply
Explains what towns we supply with water and how we treat it to deliver a safe and healthy water supply to your tap.
Your Water Supply.pdf
Caring for your lawn
Useful tips on being waterwise while maintaining a healthy lawn.
Caring for your lawn.pdf
Paying your water account
Payment methods and assistance available when paying your water account.
Paying your water account.pdf
Saving water at work
Simple tips on saving water in your workplace.
Saving water at work.pdf
Trade waste
Important information for businesses on managing their waste discharge.
Trade waste.pdf
Your water meter
Provides useful information on your water meter and ways to help to maintain it.
Your water meter.pdf
Rainwater and greywater
Information on rainwater and greywater systems.
Rainwater & greywater.pdf
Water problems and solutions
Describes some common water problems and solutions.
Problems and solutions.pdf
Staining
This information describes some causes of stained washing and suggests some solutions.
Staining.pdf
Water filters
Information to assist understanding of the use of water filters.
Water filters.pdf
Disinfection of your water supply
Describes the disinfection methods used by Western Water to provide a healthy water supply.
Disinfection of your water supply.pdf
Saving water in the garden
Handy tips to reduce water consumption in the garden.
Saving water in the garden.pdf
Saving water in the home
Simple water saving ideas for inside the home.
Saving water in the home.pdf
Service charges on vacant land
Common questions and answers about service charges on vacant properties.
Service charges on your vacant land.pdf
Help protect our waterways
Information on items that should not be disposed of in the sewer system and how to help protect the environment.
Help protect our waterways.pdf
The problem with tree roots
Important information on the damage that tree roots can do to sewer pipes. Also lists common tree species to avoid planting near sewer pipes.
The problem with tree roots.pdf
Caring for your fish
Information to assist customers to care for fish in aquariums or ponds.
Caring for your fish.pdf
Landlords and Tenants
Explains the responsibilities of landlords and their tenants when it comes to paying your water account.
Landlords and Tenants.pdf
Water mains pressure
Answers to some common questions about water pressure.
Water mains pressure.pdf
Maintenance and repairs
Explains both Western Water and customer rights and responsibilities in relation to maintaining water and wastewater services.
Maintenance and repairs.pdf
Easements
What are easements? Simple information about the purpose of Easements on your property and your responsibilities.
Easements and Your Property.pdf